Shipping Policy

Your Footie Themed Box is sent tracked by Royal Mail.

Please allow at least 5 working days for orders to be processed prior to dispatch.

Delivery times can vary please see below for a rough delivery guide 

UK - 2-3 working days from dispatch

International - please allow up to 14 working days from dispatch. There may be delays in customs which we have no control over. You will need to contact your local courier as identified on the tracking. 

Shipping will be added at checkout

INTERNATIONAL CUSTOMERS

You may be charged customs upon your order entering your country. We are working hard to try and get this incorporated into the initial booking but at present this is out of our control. Currently you will initially pay for the box and shipping. 

Return & Exchange Policy

Returns

​You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in original packaging and tags still attached along with all original contents. All returns will be reviewed and any that do not meet the standards as mentioned above i.e no tags or tampering of tags will be refused and sent back to the buyer.

​You will need to include a note with your name, order number and the address to send the replacement to.

​Please send returns to

FTB

65 Anglia Way

Great Denham

Bedfordshire

MK40 4SD

​Please use Royal Mail 2nd class recorded 

​Exchanges

​If you wish for an exchange because you have changed your mind, this isn't a problem however you will be charged for £4.50 (Uk customers, international customers will be charged the current standard rate to ship to your country) for return costs which cover the following: Postage, Cover, Tracking and materials. 

​If you wish to have an exchange because you have received a team which goes against your religious/political views, this can be done, however if not listed in teams you wish to avoid, you will be responsible for covering the cost of sending a new shirt out. 

​Tight Fit

Please note if you're planning on returning your Footie Themed Box because it is a tight fit. There is no guarantee we will be able to do an exchange for you. FTB boxes are very limited number and so once sold out that is it for that theme. It will be solely based on the availability at the time. We recommend customers select a size if they don't want a tight fitted jersey. 

 

​Refunds

Once we have received your item we will inspect and notify you of the result. 

If your return is approved, we will initiate a refund for the Footie Themed Box only, back to your card of original purchase which can take 3-5 days to appear on your account. 

​Loss / Delays

If a parcel has not made it to the destination within an adequate time frame, please contact your local courier with the tracking number. Please notify us if you encounter any difficulties where we can then chase the courier. Please be mindful that we are unable to chase every order so we will be relying on the customer to contact the courier in the first instance. Please note that only when a parcel is officially lost and a claim is being processed can we refund the customer or send out a replacement box. The process for investigation or claim can take up to 31 business days to process. Customers will be kept up to date with the investigation. 

​Once dispatched, parcels can be delayed for whatever reason. These circumstances are out of our hands.

​Damaged Parcels

FTB are not responsible for any parcels damaged during transport. If the damage has affected the contents inside, please take pictures and keep the original packaging. You will then need to notify the courier and submit a damage claim. 

​Shipping Returns

You will be responsible for paying for your own shipping cost for returning your item. Original shipping costs are non-refundable.