Frequently Asked Questions

1. What happens if I miss the themed drop?

Please sign up to FTB socials and our newsletter (which can be found on the website) to receive updates about the next drop. Each theme will be available for a month but the policy is once it's gone it's gone until the next batch. 

2. Why can't I list teams to avoid or suggest leagues?

As this is new and the themes have just come out we won't be giving the customers the option to avoid teams. If the theme makes it through two successful drops we will then introduce this option. 

3. Do you ship to my country?

We ship worldwide and if the option isn't there contact us. 

4. Are they this seasons shirt?

We only have a select few of the most current season due to costs.

5. How long do I have to wait for my themed box once I have ordered it?

You will be notified when shipped by our courier. We aim to process orders within five working days. 

6. My parcel is being returned to sender - what do I do?

If your parcel is being returned to us, we can resend this out to you once it has been received. If it was returned due to an address error or it was unclaimed, this will incur a charge to resend. It is the buyers responsibility to keep track of their order once it has been dispatched and arrange delivery with their local courier.

7. How do I track my parcel?

You will receive a shipping email with the tracking number listed at the bottom. Please go to www.royalmail.com and enter the tracking number. For international customers, this will guide you to onward local tracking. It is the buyer's responsibility to keep track of their parcel and to arrange delivery / collection with their local courier, to ensure the parcel is not returned back to us. If the parcel is returned, the buyer will incur a charge if they wish for the parcel to be resent to them. 

8. What is the difference between you and MFJ

We are a sister company to MFJ, so FTB is owned by MFJ but run two different types of business. Stock isn't shared between the companies or materials. Only ideas and wisdom. 

9. Is my product brand new with tags?

This won't be a guarantee as some themes are so hard to get hold off we have to dip into the used market for some shirts. All shirts will be eight out of ten for condition.